How To Get Help

Contacting Our Support Team

If you are having issues with SolAce, the Support Handbook is a great place to browse and ask for help. Chances are your question has been asked before so try searching the archives first.

If you would like to talk to a support representative instead, please give us a call at (602) 439-2525 or send an email to support@solace-emc.com. Please remember that unless you have purchased a specific support package, support is given at a rate of $25 / 15 mins. with a minimum charge of $25 per call or e-mail.

If the issue you need help with will require analysis of protected health information then you should call, fax, or email rather than using the public forums.